We try hard to provide an excellent service to all our clients. We hope that we will meet or exceed your expectations so that you will not feel the need to complain but if you feel we have done something wrong or not done something that we should have done or are unhappy with our service in any way please let us know so we can do our best to resolve the issue.
Our complaints procedure is available on request and sets out how we will deal with your complaint with a specific timescale.
We would ask that you contact the person who handled your matter to raise any issues with them first. If you do not wish to do that or it is not possible to reach a satisfactory conclusion then please contact our Complaints Handling Officer Stuart Temple. He will then deal with your complaint in accordance with our complaints policy.
If you are still unhappy regarding the outcome of your complaint you can refer the matter to the Legal Ombudsman. The Legal Ombudsman will look at your complaint independently however the Legal Ombudsman will ensure that you have made attempts to resolve your complaint with us first. If you do wish to pursue your complaint to the Legal Ombudsman you must do that within six months of receiving our final response to your complaint and no more than six years from the date of the act/omission or three years from when you should reasonably have known there was cause for complaint. You can obtain more information about the Legal Ombudsman on the Legal Ombudsman’s website which is www.legalombudsman.org.uk. Telephone number: 0300 555 0333. The office is open between 9.00am and 5.00pm. Email is firstname.lastname@example.org. The address is The Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ.